What is Intelligent Automation: Guide to RPAs Future in 2022

One notable example is how doctors leverage cognitive automation with AI techniques to analyze a patient’s condition to determine a diagnosis. Intelligent automation streamlines processes that were otherwise comprised of manual tasks or based on legacy systems, which can be resource-intensive, costly, and prone to human error. The applications of IA span across industries, providing efficiencies in different areas of the business. Learn about intelligent automation , which combines AI and automation technologies, to automate low-level tasks within your business.

what is cognitive automation

RPA and cognitive automation work within the same role-based parameters. While automation is old as the industrial revolution, digitization greatly increased activities that could be automated. However, initial tools for automation, which includes scripts, macros and robotic process automation bots, focus on automating simple, repetitive processes. However, as those processes are automated with the help of more programming and better RPA tools, processes that require higher level cognitive functions are next in the line for automation.

What is Cognitive Process Automation?

There are a number of advantages to cognitive automation over other types of AI. They are designed to be used by business users and be operational in just a few weeks. Enterprise-wide digital transformation creates a strong business case for strategic investments in intelligent and cognitive automation. Cognitive automation uses intuitive technologies such as Artificial Intelligence, Machine Learning, and Natural Language Processing to process unstructured data and extract insights that facilitate informed decision-making.

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However, it is likely to take longer to implement these solutions as your company would need to find a capable cognitive solution provider on top of the RPA provider. Only the simplest tools, initially built in 2000s before the explosion of interest in RPA are in this bucket. The newest, emerging field of Business Process Automation lies within Cognitive Process Automation . While Machine Learning can improve algorithms, true Artificial Intelligence can make inferences, assumptions, and teach itself from abstract data. It solves the issue of requiring extremely large data sets, budgets, maintenance, and timelines that only innovative, enterprise organizations can afford.

Cognitive Intelligence

Nowadays, consumers demand a more efficient and personalized service, and only businesses with robotic process automation can meet their demand. With more customer demand and an error-free level of expectancy, RPA will remain more relevant in the long run. RPA is a software technology used to easily build, deploy, and manage software robots to imitate human actions in interactions with digital systems and software. The tasks RPAs handle include information filling in multiple places, data reentering, copying, and pasting.

what is cognitive automation

You can also learn about other innovations in RPA such as no code RPA from our future of RPA article. While these are efforts by major RPA vendors to augment their bots, RPA companies can not build custom AI solutions for each process. Therefore, companies rely on AI focused companies like IBM and niche tech consultancy firms to build more sophisticated automation services. Even if the RPA tool does not have built-in cognitive automation capabilities, most tools are flexible enough to allow cognitive software vendors to build extensions. Therefore, required cognitive functionality can be added on these tools.

Challenges & Solutions

With our help your applications can now go on autopilot as most of the tasks get done faster and you reap the benefits of a more focused, productive workforce. Although cognitive solutions can unlock data value and provide unique insights, automation makes it possible for CSPs to scale-up and address data diversity, volume and free technical resources to focus on exceptions. Implementing a full Cognitive Automation solution means building an autonomous or semi-autonomous system, composed of specific building blocks, critical to drive Artificial Intelligence and robotic action. Increasing automation intake rate while reducing hardcoding of rules and reference data.

  • You should also be aware of the importance of combining the two technologies to fortify RPA tools with cognitive automation to provide an end-to-end automation solution.
  • The need to open the ecosystem and include partners from such diverse origins – financial services, OTTs, health care, etc. – forced a new approach to deal with this dynamic environment.
  • Cognitive Automation is the conversion of manual business processes to automated processes by identifying network performance issues and their impact on a business, answering with cognitive input and finding optimal solutions.
  • Intelligent/cognitive automation is a good way to take unstructured data, understand it, format it, and then pass it to the more traditional RPA bots to process at scale.
  • RPA and cognitive automation both operate within the same set of role-based constraints.
  • Cognitive Automation provides a collaborative solution by combining the strengths of human, i.e. deep thinking and complex problem solving; and machine, i.e. reading, analyzing and processing huge amounts of data.

Until now the “What” and “How” parts of the RPA and Cognitive Automation are described. Now let’s understand the “Why” part of RPA as well as Cognitive what is cognitive automation Automation. A task should be all about two things “Thinking” and “Doing,” but RPA is all about doing, it lacks the thinking part in itself.

Learn More About Cognitive Automation in These Related Titles

Using process mining and AI tools to automate the process of identifying automation opportunities and then automatically provisioning them. Case Study Digital Bank reduces processing time by 75% by automating Disputed Debit Card Chargeback Processing Is your manual processing for thousands of disputes making the entire process repetitive, time-co… RPA and cognitive automation both operate within the same set of role-based constraints. Cognitive Automation uses advanced technologies such as NLP, data mining, semantic analysis, etc.

what is cognitive automation

The ideal way would be to test the RPA tool to be procured against the cognitive capabilities required by the process you will automate in your company. It’s typically where documentation, decision-making, and processes aren’t clearly defined. Going back to the insurance application one last time, think of the claims process. Would you ever let a bot lacking intelligence determine whether a claim is approved?

Demystifying the two technologies: Three key differences

We leverage Artificial Intelligence , Robotic Process Automation , simulation, and virtual reality to augment Manufacturing Execution System and Manufacturing Operations Management systems. Automate the decision-making process to reduce manual bias, and speed up business processes that human decision-makers may have slowed down. HCLTech is dedicated to solving industry-level problems using next-gen Artificial Intelligence, Machine Learning, Computer Vision techniques with seamless integration with RPA. Automation of complex, unstructured tasks require cognitive skills and automation of rule-based, structured tasks is achieved through RPA.

RPA tools without cognitive capabilities are relatively dumb and simple; should be used for simple, repetitive business processes. A digital workforce, like a human workforce, is pre-trained and ready to work for you. These bots specialize in their field just as an Underwriter, Loan Officer, or Accounts Payable Specialist does. With 80% of their needed knowledge already pre-developed, they can plug-and-play in just a few weeks, teaching itself what it doesn’t know.


RPA is rigid and unyielding, cognitive automation is dynamic, blends to change, and progressive. Organizations have been contemplating using automation technologies for a long time, with many thinking they can do just right without them. Develop a software which can sense, think, act, and learn while automating the processes.

Roots Automation was founded specifically to bring Digital Coworkers to the market at scale and reduce the barrier to entry to insurance, banking, and healthcare organizations around the globe. Automation Anywhere empowers people whose ideas, thought and focus make the companies they work for great. We deliver the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people.

  • Most businesses are just starting to work with cognitive automation technologies and have not fully realized their potential.
  • More complex cognitive automation, which automates decision-making processes, requires more planning, tweaking, and constant iteration to see the best results.
  • At the basic end of the continuum, RPA refers to software that can be easily programmed to perform basic tasks across applications, to helping eliminate mundane, repetitive tasks performed by humans.
  • Operations Portal- The keyInteracting pointin the Cognitive Automation solution.
  • These processes can be any tasks, transactions, and activity which in singularity or more unconnected to the system of software to fulfill the delivery of any solution with the requirement of human touch.
  • This creates a whole new set of issues that an enterprise must confront.

With Robotic Process Automation, business corporations efficiently manage costs by streamlining the process and achieving accuracy. Also, humans can now focus on tasks that require judgment, creativity and interactional skills. Our process automation using AI helps to considerably decrease cycle times by automating most business processes. This in-turn leads to reduced operational costs for your business as your employees start focusing on the more important aspects of your business. The more we dive into artificial intelligence and automation, the more terms we need to learn. Different AI capabilities, different ways to train a machine, and different types of automation all make for a complex glossary of terms to navigate.

what is cognitive automation

When software adds intelligence to information-intensive processes, it is known as cognitive automation. It has to do with robotic process automation and combines AI and cognitive computing. The system further organizes them into appropriate fields in a procurement and payment workflow. Robotic process automation guarantees an immediate return on investment. Since intelligent RPA performs tasks more accurately than humans and is involved in day-to-day tasks, organizations immediately experience their effect on production. RPA enables organizations to hand over works with routine processes to machines—that are capable—so humans can focus on more dynamic tasks.

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